1. Who We Are
OVVINEX is a cloud-based business infrastructure platform that provides tools for:
- Website management
- Customer relationship management (CRM)
- Business automation
- Communication services
- Business analytics
OVVINEX operates as a Software-as-a-Service (SaaS) platform providing digital infrastructure for businesses.
Depending on the service configuration, OVVINEX may act as:
- Data Controller — for account and billing data
- Data Processor — for customer data uploaded by clients
2. Scope of This Policy
This Privacy Policy explains how OVVINEX collects, uses, stores and protects personal data when:
- Visiting our website
- Creating an account
- Using OVVINEX services
- Interacting with support or communication channels
3. Data We Collect
3.1 Account Data
We may collect:
- Name
- Email address
- Company name
- Phone number
- Billing information
3.2 Usage and Technical Data
We may collect:
- IP address
- Device and browser information
- System logs
- Access timestamps
- Security monitoring data
3.3 Customer Data (SaaS Specific)
OVVINEX customers may upload and manage their own customer data inside the platform.
OVVINEX processes this data only on behalf of customers and does not use it for its own marketing or business purposes.
Customers are responsible for:
- Legality of uploaded data
- Accuracy of stored data
4. How We Use Personal Data
We use data to:
- Provide and maintain services
- Create and manage accounts
- Provide customer support
- Improve platform performance
- Ensure system security
- Comply with legal obligations
5. Legal Basis for Processing (GDPR)
We process data based on:
- Contract performance
- Legal obligations
- Legitimate business interests
- User consent (where required)
6. Data Security
OVVINEX applies technical and organizational security measures including:
- Encryption in transit
- Access control systems
- Infrastructure monitoring
- Secure cloud environments
- Backup systems
7. Data Sharing
We may share data with trusted service providers including:
- Cloud infrastructure providers
- Email delivery providers
- SMS providers
- Analytics providers
All providers are required to comply with data protection regulations.
8. International Data Transfers
If data is transferred outside the European Economic Area (EEA), OVVINEX ensures appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
9. Data Retention
We retain personal data:
- During active service usage
- For backup and legal compliance periods
- Until deletion is requested (where applicable)
10. Your Rights Under GDPR
Users have rights including:
- Access to personal data
- Correction of inaccurate data
- Deletion requests
- Data portability
- Restriction of processing
Requests can be sent to our data protection contact.
11. Subprocessors
OVVINEX may use subprocessors for:
- Infrastructure
- Communication services
- Analytics services
A list of subprocessors may be provided upon request.
12. Contact
For privacy or data protection inquiries, please contact:
Privacy / Data Protection Officer
Email: privacy@ovvinex.com
13. Shared Responsibility Model
OVVINEX is responsible for:
- Platform infrastructure
- Hosting environment security
- Core system protection
Customers are responsible for:
- Data uploaded into the platform
- User access permissions
- Legal compliance of stored data
Questions?
If you have questions about this Privacy Policy, please contact us via email.